Return Policy

30-Day Free Return Policy

To start a return, you can contact us at  support@ventura-deluxe.com 

There is no restocking fee and no return shipping cost .

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Business Information:

Email: support@ventura-deluxe.com

Customer Support Hours of Operation: Monday-Sunday 11AM-7PM (EST)